Important info on previous software updates. Repeat this process until you are on the latest update. Eject, unplug, update Kindle in Settings. Drag and drop the next update in series from downloads to the Kindle folder. Leave it alone until the update is finished. Go to settings menu, press settings again, and then select Update Kindle. Then eject your Kindle and remove the cable. Then connect the Kindle via a cable, and drag and drop the FIRST update that you are missing from your downloads folder to the Kindle folder. You will have to download the updates on to a laptop or pc. If you have missed several updates, you will have to upload each update ONE at a time. And if your Kindle failed to update before March 2016, it would be disconnectedfrom the internet and thus unable to update itself. I had to find this out via a random article on how older Kindles are being disconnected from the internet. I had this exact same issue and I am SHOCKED that Amazon don't make this a more obvious path to follow!
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